Cancellation Policy

Cancellation Methods

You can cancel your Pigbam subscription in two ways:

• •Use the in-product cancellation flow in your account settings (recommended)
• •Send a cancellation request to [email protected] from your account email with sufficient account details

When You Can Cancel

You can cancel at any time, at any point in your billing cycle. There are no minimum contract periods or penalties for early cancellation.

Timing

To avoid being charged for the next billing period, ensure your cancellation is processed before your renewal date. Check your account for your exact renewal date.

Access Through Current Period

Your cancellation takes effect at the end of your current billing period. You will retain full access to all paid features until the end of the period you've already paid for.

Example

If you're on a monthly plan and cancel on the 15th of the month, your access continues until the end of that month. You won't be charged on the next billing date.

No Interruption

Your service will not be interrupted after cancellation—you'll have uninterrupted access through the end of your paid period.

No Refunds for Used Time

Cancelling your subscription does not entitle you to a refund for charges already processed or for the time remaining in your billing period.

Renewal Charges

Recurring/renewal charges that have already been processed are non-refundable. However, if you cancel before your renewal date, no future charges will occur.

When Refunds May Apply

Refunds may only apply in specific circumstances covered by our Refund Policy (e.g., service failures, billing errors, or requests within the refund window for initial purchases). See our Refund Policy for details.

Automatic Payment Failure

If automatic payment fails (e.g., due to expired card, insufficient funds), we will attempt to collect the payment again.

Notice Period

You will receive notice of the failed payment. You have five (5) days to cure the payment issue.

Suspension/Termination

If payment is not received within 5 days of notice, we may suspend or terminate your access to the Service until the payment is resolved.

Reactivation

Upon payment of outstanding charges, your access will be reactivated. Any data may be retained or permanently deleted depending on suspension duration.

Data Retention

After cancellation, we may retain certain data for a reasonable period to comply with legal, accounting, tax, or security obligations.

Retention Period

Data is typically retained for the duration required by applicable law, usually 6-7 years for accounting and tax purposes.

Data Deletion Request

You may request deletion of your personal data at any time, subject to applicable law and our legal obligations. Contact [email protected] to request data deletion.

What Cannot Be Deleted

We may retain certain information for legal, accounting, or fraud prevention purposes as required by law.

Breach of Agreement

We may suspend or terminate your access if you breach this Agreement, including violation of acceptable use policies.

Illegal or Fraudulent Activity

Any illegal activity, fraud, money laundering, or misuse of the Service will result in immediate suspension and potential service termination.

Abusive Conduct

Harassment, threats, or abusive behavior toward our team or other users may result in account termination.

Legal Requirements

We may suspend or terminate access as required by law, court order, or government directive.

Security & Operational Reasons

We may suspend or terminate for security threats, system maintenance, or operational reasons. We will provide notice when possible.

Reactivation After Cancellation

If you cancel and later decide to return, you can reactivate your subscription at any time. Your account will be treated as a new subscription.

No Penalty

There is no penalty or fee to reactivate. You'll start a new billing cycle from the reactivation date.

Previous Data

Previously retained data may be available depending on how long it was stored. Contact [email protected] if you need assistance recovering your data.