REFUND POLICY AND SERVICE OUTAGE COMPENSATION

Refunds

• Initial Purchases:
  • Clients located in the European Union or the United States: eligible for a full refund if requested within fourteen (14) days of the initial purchase.
  • Clients located outside the EU and the US: eligible for a full refund if requested within seven (7) days of the initial purchase.
• Recurring Payments: refunds are not available for processed renewal/recurring subscription charges.
• Processing Time: refund requests are reviewed and processed within five (5) business days of receipt.
• Disbursement Timeline: once approved, refunds are typically credited within three (3) to fourteen (14) days. In exceptional cases, processing may take up to thirty (30) days due to third‑party payment provider delays. Provider is not responsible for third‑party delays.
• Cryptocurrency Payments: Provider reserves the right to decline refunds for purchases made using cryptocurrency.

Service Outage Compensation

• If a service outage occurs due to issues on our side (unrelated to normal maintenance), compensation will be provided as additional subscription time credited to your account. The default amount of compensation equals 10x the duration of the downtime. This coefficient may be increased in certain cases at Provider’s discretion.
• We grant compensation only for outages caused by our systems or infrastructure (e.g., unexpected backend non‑performance, power/network issues affecting our systems). Normal or announced maintenance is excluded.

How to Request

Send refund or outage compensation requests to [email protected] within fourteen (14) days of the event. Include:

• your request type (refund or compensation),
• the date/time and detailed description of the issue,
• your contact information and relevant account details.

Fraud and Misuse

We may terminate services, suspend accounts, and deny refund requests if there is evidence of illegal use, fraud, or misuse of the Service or refund policy, including but not limited to:

• attempts to exploit refunds for money laundering or financial fraud;
• repeated purchase/refund cycles without legitimate cause (across one or multiple accounts);
• misrepresenting purchase purpose or abusing trial or promotional benefits beyond fair use.

Each case is reviewed individually and refund eligibility is at Provider’s discretion.