Refund Policy & Service Outage Compensation
📅Last updated: May 15, 2026
At Pigbam, we stand behind our service. This policy outlines our refund terms, service outage compensation, and how we handle your requests. We're transparent about what's covered and committed to fair treatment of all customers.
Refund Eligibility at a Glance
EU/US Customers
Full refund available within 14 days of initial purchase
Other Locations
Full refund available within 7 days of initial purchase
Recurring Charges
Renewal/recurring subscription charges cannot be refunded
Cryptocurrency
Refunds for crypto payments may be declined
Refund Process Timeline
Submit Request
Send your refund request to [email protected] with all necessary details
Within 14 days of purchase
Review & Processing
Our team reviews your request and confirms eligibility
5 business days
Approval & Disbursement
If approved, refund is initiated to your payment method
3-14 days (up to 30 days in exceptional cases)
Refund Credited
Amount appears in your account
Varies by payment provider
Overview
This Refund Policy and Service Outage Compensation Policy applies to all Pigbam subscriptions purchased from GOLESS S.à r.l sarl via pigbam.com. We believe in fair treatment and transparency regarding refunds and service reliability.
1. Refunds
Initial Purchases – EU/US Customers
Eligible for a full refund if requested within fourteen (14) days of the initial purchase.
Initial Purchases – Other Locations
Eligible for a full refund if requested within seven (7) days of the initial purchase.
Recurring Payments
Refunds are not available for processed renewal/recurring subscription charges.
Processing Time
Refund requests are reviewed and processed within five (5) business days of receipt.
Disbursement Timeline
Once approved, refunds are typically credited within three (3) to fourteen (14) days. In exceptional cases, processing may take up to thirty (30) days due to third-party payment provider delays. Provider is not responsible for third-party delays.
Cryptocurrency Payments
Provider reserves the right to decline refunds for purchases made using cryptocurrency.
2. Service Outage Compensation
Compensation for Outages
If a service outage occurs due to issues on our side (unrelated to normal maintenance), compensation will be provided as additional subscription time credited to your account. The default amount of compensation equals 10x the duration of the downtime. This coefficient may be increased in certain cases at Provider's discretion.
Eligible Outages
We grant compensation only for outages caused by our systems or infrastructure (e.g., unexpected backend non-performance, power/network issues affecting our systems). Normal or announced maintenance is excluded.
3. How to Request a Refund or Compensation
Send refund or outage compensation requests to [email protected] within fourteen (14) days of the event. Your request should include:
- •Your request type (refund or compensation)
- •The date/time and detailed description of the issue
- •Your contact information and relevant account details
4. Fraud and Misuse
We may terminate services, suspend accounts, and deny refund requests if there is evidence of illegal use, fraud, or misuse of the Service or refund policy, including but not limited to:
- •Attempts to exploit refunds for money laundering or financial fraud
- •Repeated purchase/refund cycles without legitimate cause (across one or multiple accounts)
- •Misrepresenting purchase purpose or abusing trial or promotional benefits beyond fair use
Each case is reviewed individually and refund eligibility is at Provider's discretion.
Service Outage Compensation Examples
We compensate for eligible outages with 10x the downtime duration in free subscription time. This may be increased at our discretion for longer outages.
Outage Duration
30 minutes downtime
30 minutes × 10
↓
Credit Provided
5 hours additional subscription time
Outage Duration
2 hours downtime
2 hours × 10
↓
Credit Provided
20 hours additional subscription time
Outage Duration
4 hours downtime
4 hours × 10
↓
Credit Provided
40 hours additional subscription time
⚠️Note: Compensation is only provided for outages caused by our systems or infrastructure. Scheduled maintenance, third-party service issues, or user error are not eligible for compensation.
Important Policy Details
🚫 What's NOT Covered
- •Renewal/recurring subscription charges
- •Scheduled or announced maintenance
- •Third-party service outages
- •Cryptocurrency purchases (at our discretion)
- •User error or misuse
✅ What IS Covered
- •Initial purchases within refund window
- •Unexpected infrastructure failures
- •System non-performance issues
- •Eligible outages (10x duration credit)
- •Legitimate service issues
Protecting Against Fraud & Misuse
We take fraud and policy abuse seriously. We reserve the right to:
Investigate Requests
Review all refund and compensation requests for legitimacy
Deny Fraudulent Requests
Refuse refunds or compensation for suspected fraud or abuse
Terminate Services
Suspend or cancel accounts involved in illegal activity or fraud
Red Flags We Monitor:
- • Repeated purchase/refund cycles across multiple accounts
- • Attempts to exploit refunds for money laundering
- • Misrepresenting purchase purpose or terms
- • Abusing trial or promotional benefits
- • Patterns inconsistent with legitimate usage
Need to Request a Refund or Report an Outage?
📧 Contact Support
Email Address
[email protected]Request Timeline
Within 14 days of the event
📋 Include in Your Request
- 1Request type (refund or compensation)
- 2Date/time of purchase or outage
- 3Detailed description of the issue
- 4Account details and contact info
Response Time: We review all requests within 5 business days and will contact you with a decision.
Questions About This Policy?
This policy is effective for all subscriptions purchased from GOLESS S.à r.l sarl via pigbam.com. We may update this policy from time to time. Material changes will be posted here with a new "Last Updated" date.
Each refund or compensation request is reviewed individually, and decisions are at Provider's discretion based on this policy and applicable law.
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